Support
Email support@castagent.app and we'll reply within one business day.
Why can't I connect Instagram?
Instagram must be a Business or Creator account linked to a Facebook Page you manage. Switch it in the Instagram app (Settings → Account type), link it to your Page, then connect Facebook & Instagram again.
Why does posting to X use credits?
X charges apps for every post through its API, and more for posts with links. The other networks don't charge, so posting to them is free.
A post failed. What now?
Open Posts → Failed to see the network's message. Most failures are an expired sign-in (reconnect on Accounts) or media the network rejects. Click Retry failed after fixing it.
How are orders counted for a post?
Links in your posts carry a tracking code. When a shopper arrives through that link and buys, the order is credited to the post.
Where are AI images stored?
In your own Shopify admin under Content → Files, so they stay yours even if you uninstall.